The easiest way to handle online returns
Online returns have quietly become one of the most common reasons people stop in. You bought something, it wasn’t right, and now there’s a label to print, a box to find, and a drop-off to make. The good news: this is one of the easiest things we do, and often you can hand us the item and walk right back out.
The easiest option: box-free returns
If your retailer offers Happy Returns, you can send an item back with no box and no label — just the QR code on your phone, and your refund starts on the spot. We’re a Happy Returns Return Bar (and a Vinted Go point for marketplace parcels) — the full details are in Happy Returns and Vinted Go at our stores.
Other return methods we handle
Not every return runs through Happy Returns — and we’ve got the rest covered too:
- QR-code returns (carrier) — the retailer emails you a code, you show it to us, and we print the label and take the item. No printer needed.
- Prepaid labels — if you’ve got a return label already, just bring the packaged item and drop it off.
- Print-in-store — no printer at home? Forward us the label or pull it up on your phone and we’ll print it here.
Amazon, UPS, FedEx — one counter
A lot of returns route through the major carriers or big retailers, and we’re an authorized drop-off for the ones you’re most likely to use. Instead of figuring out which store takes which return, bring it here and we’ll sort it. We’ll package it if it needs a box, attach the label, and give you a drop-off receipt so you have proof it’s on its way.
A few things that make it painless
- Keep the original packaging when you can — it saves a step and protects the item.
- Bring the confirmation email or QR code on your phone; that’s usually all we need.
- Grab your receipt from us — hang onto it until your refund posts.
Come drop it off
No appointment, no printing at home, no guesswork:
- Monday–Friday: 9am – 6pm
- Saturday: 10am – 5pm
- Sunday: closed
We’re at Cochrane Plaza and Tennant Station in Morgan Hill, and on Branham Lane in San Jose. Explore our shipping services or find the nearest store.